Best Auto Repair, Lake Charles

1218 Sam Houston Jones Pkwy Lake Charles
LA 70611

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337-855-6757

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INSURANCE QUESTIONS


Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 337-855-6757 or make an appointment online!


Reviews

These guys are awesome. They wont stop until the job is done right. Top of the line customer service as well. I found out i was going to have to leave the truck overnight and the owner had one of his mechanics drive me back to the house i was staying at for work, which was 25 minutes away. Reasonable prices and they stand behind their work.

Quote reviewiconDependable Mechanics
Electronic Services, near Lake Charles, LA

Verry nice place they treat you like a customer should be treated most respect

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Brakes, near Lake Charles, LA

Great family service ! Did a great job for us we will be back !

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